Refund policy
Return & Refund Policy
Last updated: September 2026
Overview
At Concrete TCG, we are committed to ensuring you receive your order in perfect condition. In accordance with Australian Consumer Law, your rights as a consumer are protected — however, please note that we do not accept returns or offer refunds for change of mind purchases.
Faulty or Damaged Items
If you receive an item that is faulty, damaged, or significantly not as described, you are entitled to a remedy under the Australian Consumer Law. In such cases, we will offer a replacement, store credit, or refund at our discretion, depending on the nature of the fault.
To lodge a faulty item claim, please contact us within 7 days of receiving your order at concretetcgbus@gmail.com with:
- Your order number
- A description of the fault
- Clear photos of the faulty item and packaging
No Change of Mind Returns
We do not accept returns or provide refunds for change of mind. Please choose carefully before placing your order.
Non-Returnable Items
The following items cannot be returned:
- Opened trading card packs or sealed products that have been tampered with
- Items purchased during clearance or final sale promotions (unless faulty)
Shipping Costs
If an item is confirmed faulty, we will cover the cost of return shipping. We do not cover return shipping for any other reason.
Consumer Guarantees
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. For more information, visit accc.gov.au.
Contact Us
For all return and refund enquiries, please contact us at concretetcgbus@gmail.com.